FAQ




Technical questions

Which operating systems are supported?
Ravengrade runs natively on Intel and Apple Silicon Macs, Windows and Linux. Note that Windows and Linux users will have a limited opportunity to utilize the look mixing control due to DCTL restrictions.

How many computers can I use Ravengrade on?
One license is required per user, and there is no strict limit to the amount of computers as long as you are the main user on them.

Will I see artifacting or clipping with these looks?
No. Every technical component of the looks are shaped by color scientists to ensure the image does not quantize, clip or clamp, and the looks are tested against every valid possible input color. As long as the color space characteristics of your image align with the color space you select within the tool, you’ll never see any breakage.

Are there separate controls for contrast and color?
As tempting as it is to think of contrast and color in isolation, the truth is that they’re inextricable. No matter how you approach it, altering either component fundamentally alters the look itself. By "locking" the relationship between the components they will move in conjunction to each other when the look is altered and that way we'll stay true to the intent of the look designer.

Should I work before or after the Ravengrade node?
It's up to you, but in most professional workflows it's preferred to work in camera space and transform to display space at the end of the node stack. That's why we recommend to make the main color corrections in nodes prior to the Ravengrade node. This way, the image will expand and compress based on the shape of the curve and the result will be more organic. The grading controls in the Plugin are also affecting the image before the look application.

How do I properly analyze the looks on a grayscale?
Make sure you have tetrahedral interpolation enabled in the DaVinci Resolve color management settings, before analysing the curves on the grayscale.

How smooth a curve should be is a complex discussion because we need to balance the various mathematical formulas that is used to smooth out the movement from one curve point to the next with the designers creative intent. Also, the curves of the Ravengrade looks who are true film profiles reflect the actual measured and jagged behaviour of the print.

Are the looks adjusted for neutral gray?
The 10-bit mid gray exposure values for all the tone curves are aligned, in order to maintain the best fidelity with the original scene. While the mid exposure values are aligned, the color is not and that's intentional to preserve the nature of how film impact the values on the grayscale.

PAYMENT QUESTIONS

What payment methods do you accept?
We accept all the most common available payment methods, including Mastercard, Visa and Paypal, and all of our payments are securely handled by Stripe.

How do I cancel my subscription?
If you do not wish to auto-renew, you can cancel the automatic payment by navigating to the “my subscriptions” page.

What happens once my subscription expires?
The subscription auto-renews every year, but will stop working after the period you've already paid for if the subscription is cancelled.

Do you offer refunds?
Since the content are digital items and can’t physically be returned, there are no refunds offered on these products.

Where can I view my invoices?
You can view your invoice here

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